COVID 19 & Your New Home

Customer Service 

As the COVID 19 pandemic intensifies in the United States, the people of Legacy Homes are working hard to try to find a way to continue delivering high quality Customer Service for our Homeowners while providing our employees and subcontractors a safe work environment. Serving our Homeowners is what we do, and our employees take tremendous pride in their work; however, it has now become apparent that this is a public health crisis that requires major collective action if we are to slow its progression. With the emergence of COVID 19 and the events surrounding it, we have had to reevaluate warranty service visits.

For the protection of our homeowners, trade partners, and company personnel, we have made the decision to restrict personal access into any occupied homes for non-emergency services. We will be evaluating each claim on a case by case basis and work with the limited resources currently available to us.

We will provide service for emergency claims on items pertaining to:

  • Total loss of electrical power (unrelated to a public utility emergency)
  • Gas leak (if gas a leak is detected, immediately contact the gas company)
  • Total loss of heating system with outside temperatures below 60 degrees Fahrenheit
  • Total loss of air conditioning with outside temperatures above 90 degrees Fahrenheit
  • Total loss of water supply (unrelated to a public utility emergency)
  • Total loss of hot water supply
  • Persistent water leak of any kind (a water leak who’s source can be shut off without shutting water off to the entire home is not considered “persistent”)

Any items not listed above will be reviewed on a case by case basis, and service will be provided as allowed by State/County requirements, subcontractor availability, and the nature of the claim (interior vs. exterior)

If a visit by one of our service professionals is required, service technicians will not be allowed to enter a home if the home occupants...

  • Have family members or friends suspected of contracting the COVID 19 Virus
  • Are exhibiting symptoms including cough, sneezing or fever

Please note that if you are approaching the end of your home’s one year fit and finish warranty, then it is recommended that you submit a service request prior to your anniversary date to assure your request is entered in the que before the warranty expires. 

Meanwhile, we will still be answering phone calls and emails. We will also be preparing to act as soon as we feel it is safe and prudent to do so. We will be monitoring the situation closely and will resume limited or ordinary warranty service as soon as County/State mandates and reasonable safe practices allow

Sincerely,

Legacy Homes